Privacy Policy
This privacy policy explains how Syroco (hereafter “we” or “us”) uses the personal data we collect from you when you use our website or our applications.
What data do we collect?
Syroco collects personal identification information, including name, email address, phone number, IP address.
How do we collect your data?
You directly provide Syroco with most of the data we collect. We collect data and process data when you:
- Register online for any of our products, services or marketing contents.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
- Use the Syroco applications.
- Communicate with Syroco teams.
We may also receive your data indirectly from the following sources:
- Organisers of events we sponsor.
How will we use your data?
We collect your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
- Email you our periodic newsletters.
We may share your data with our partner companies so that they may offer you their products and services.
How do we store your data?
We securely store your data with reputable cloud providers.
If your company is a customer of Syroco, we will keep your personal identification information for the duration of the time your company is a customer, plus 3 years. If your company is not a customer of Syroco, we will keep your personal identification information for 3 years. Once this time period has expired, we will delete your data.
Marketing
We would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop us contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please email optout@syro.co.
What are your data protection rights?
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access - You have the right to request us for copies of your personal data.
The right to rectification - You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure - You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing - You have the right to object to us processing your personal data, under certain conditions.
The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: dpo@syro.co or write to us: Syroco, 113 rue de la République, 13002 Marseille, France.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites and use our applications, we may collect information from you automatically through cookies or similar technology.
How do we use cookies?
We use cookies in a range of ways to improve your experience on our websites and applications, including:
- Keeping you signed in
- Understanding how you use our websites and applications
How to manage cookies
You can set your browser not to accept cookies. However, in some cases, some of our websites and applications features may not function as a result.
Privacy policies of other websites
Our websites and applications may contain links to other websites. Our privacy policy applies only to our websites and applications, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
We keep our privacy policy under regular review and place any updates on this web page.
How to contact us
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email: dpo@syro.co or to write to us: Syroco, 113 rue de la République, 13002 Marseille, France.